Michigan Managed IT, Cybersecurity & Web Design
Managed IT Services in Michigan for
Dental PracticesDental Groups & DSOsHIPAA-Ready Practices
NexGen IT Solutions provides managed IT services and cybersecurity to Michigan businesses with five or more employees. Most providers around here are still running a playbook from 2005. We build the security model attackers actually run into today, answer the phone ourselves, and fix root causes instead of closing tickets.
Free IT & Security Self-Check
Nine questions, five minutes. Find the gaps your provider has not mentioned.
What We Do
Everything your Michigan business needs, under one flat monthly rate
Six service areas that work as one system. Most clients start with managed IT and security, then add phones and cabling as equipment comes up for renewal.
Managed IT Services
Proactive monitoring, patching, help desk, and quarterly strategy for one flat monthly rate. You call a senior tech, not a queue.
Learn moreCybersecurity Services
Managed detection and response on every endpoint, threat monitoring, phishing simulation, and a tested incident response plan.
Learn moreMicrosoft 365 Security
Conditional Access, phishing-resistant MFA, SPF, DKIM and DMARC enforcement, and third-party backup for the mailboxes Microsoft does not protect.
Learn moreCloud, Backup & Recovery
Immutable, off-site backups with restores we test on a schedule and document, so recovery is a known quantity instead of a hope.
Learn moreBusiness VoIP
Reliable business phone systems with call recording, voicemail-to-email, mobile apps, eFax, and the retention controls regulated offices need.
Learn moreNetwork & Wi-Fi
Managed firewalls, surveyed wireless coverage, and VLAN segmentation that keeps guest traffic away from your business systems.
Learn moreLow Voltage & Cabling
Structured Cat6 and Cat6A installed to standard, certified, labeled at both ends, and server rooms you can actually work in.
Learn moreWebsite Design & Hosting
Fast, secure custom websites we design, host, and maintain, with SSL, backups, and patching handled instead of forgotten.
Learn moreWhy We Are Different
Twenty years of experience is only an advantage if you updated the playbook
Plenty of providers in this market have been doing it the same way since the server closet was the center of the universe. Attacks changed. The stack should too. Here is the honest comparison.
Already have a provider? Bring this table to your next review meeting. If they cannot answer the right-hand column, that is worth knowing.
Fit call. That is the entire ask to get started.
Standard response target during business hours.
Michigan counties served. Remote statewide, onsite as needed.
Employee minimum. We build for real businesses, not one-offs.
Dental
Built around the rules a dental practice actually has to follow
Compliance is not a checkbox we bolt on. It changes how we configure identity, retention, backups, and change windows from day one, around a schedule that cannot pause for a patched server.
See how we help dental practicesBuilt for practice environments
How It Works
Four steps, no surprises
You will know the cost, the timeline, and the risks before you commit to anything beyond a phone call.
15-minute fit call
A short, honest conversation about your size, industry, and what is actually breaking. If we are not a match we say so on that call and point you somewhere better.
Assessment and findings report
We document your network, identities, endpoints, backups, and email security, then score everything against a modern baseline. You get a written report with prioritized risks. The report is yours to keep regardless of what you decide.
Stabilize the critical items
In the first 30 days we close the gaps that would cost you the most: exposed identities, missing MFA, unprotected backups, unpatched edge devices.
Ongoing management and strategy
Flat monthly per-seat coverage, proactive monitoring, and quarterly reviews where we plan around your budget and your busy season instead of surprising you in the middle of it.
What Clients Say
Local businesses, real names
As a photographer, my computer is essential to my business, so when it started acting up I contacted Andrew. He was highly recommended by other businesses in the local chambers. He came out the next day and was thorough, professional, and very knowledgeable.
Andrew is an excellent technician and engineer. Any business would be lucky to have him for their tech support.
Andrew is wonderful. He is knowledgeable, professional, and caring. I would recommend him for any IT needs.
Andrew has helped me several times. He helped with my cable box, a new phone, and setting up a new printer. Each experience was outstanding — very professional, efficient, and patient. Very reasonable prices and a great personality.
We already had a provider we were happy with when Andrew came to us. Unfortunately we ended up having a data breach incident with that provider, which made us reassess our IT needs. NexGen found the flaws in our system, updated us, and then some. Highly recommend.
Free Resources
Take something useful with you, even if we never talk
No sales call required. Download it, hand it to your current provider, and see what they say.
Microsoft 365 + On-Prem Security Hardening Checklist
The exact baseline we configure for new clients, written so you can audit your own tenant.
Download freeHIPAA IT Checklist for Michigan Medical & Dental Practices
Every technical safeguard in the Security Rule, translated out of legalese into things you can actually verify.
Download freeQuestions
Questions we get on the first call
How much does dental IT support cost?
Dental IT support runs as a flat monthly rate scoped to your practice, not a generic per-seat number pulled from a website calculator. Cost depends on how many employees and workstations you run, whether you are a single location or multiple, how much HIPAA remediation is needed, and which of our four tiers — Remote Only, Growth, Pro, or Elite — fits your risk profile.
Most Michigan dental practices we support land in the Pro or Elite range once compliance and after-hours coverage are factored in. We quote after a paid assessment of your actual environment, not before, so the number you get is the number you pay. See our plans and pricing structure for what is included at each tier.
Who is a good fit for NexGen IT Solutions?
Michigan dental practices with five or more employees that depend on their technology to keep the schedule moving, but any organization in that size range with real uptime and security requirements is a fit.
We are not the right fit for one-off break-fix work, offices under five seats, or home computers. Residential support is handled through a separate business so it never competes with client work.
What makes you different from the MSP we have now?
Most providers in this market are running the same playbook they built fifteen or twenty years ago: an on-prem server, antivirus, a nightly tape or USB backup, and a ticket queue. That stack does not stop the attacks that actually happen today, which start with a stolen password rather than a virus.
We build identity-first. Conditional Access, phishing-resistant multi-factor authentication, managed detection and response on every endpoint, enforced DMARC, and immutable backups we actually test. You also get a senior technician on the phone instead of a tier-one script reader.
How fast do you respond?
Managed clients get a live human on standard requests within one business hour, and anything that stops work jumps the queue immediately. Our coverage window is Monday to Friday, 9:00a to 5:00p ET.
After-hours support and 24/7 priority incident response are included with the Elite plan. Clients on other plans can reach us outside business hours for a genuine emergency at our after-hours rate.
Do you handle HIPAA and cyber insurance paperwork?
Yes. We run the technical side of HIPAA Security Rule risk analysis for dental practices and complete the technical sections of cyber insurance applications so you are not guessing at answers that affect your coverage.
What does onboarding look like?
A 15-minute fit call, then a paid assessment where we document your environment and score it against a modern security baseline. You get a written findings report with prioritized fixes and a flat monthly quote. Remediation of the critical items happens in the first 30 days, and the report is yours whether or not you hire us.
Do you support remote staff and multiple locations?
Yes. Our stack is cloud-managed, so a laptop at a satellite office or an employee's kitchen table is governed by the same policies as a workstation at your main site. We provide onsite service across Michigan, scheduled as needed.
Ready for IT that keeps up with the threats?
One 15-minute call tells us both whether this is a fit. No deck, no pressure, no obligation.
No pressure, no obligation. If we are not the right fit we will tell you and point you somewhere better.